Education
- Bachelors of Sociology, Michigan State University (2012-2017)
- Bachelors of Information Technology, University of Massachusetts Global (In Progress)
Work Experience
Service Coordinator, Meijer (2016-2020)
- Task assignment, training, and oversight of a team of 15-25 people to ensure smooth daily operations
- Liaison between department leadership, employees, and guests
- Maintenance of unified service log across five phone support and digital ticketing systems for internal tech platforms
- Oversight and communication with external vendors to provide additional convenience services
Tech Consultant, Target (2020-Present)
- Guest education and sales of consumer technology
- Metric-driven sales and support for Consumer Cellular including activation and account services
- Accurate price and inventory management
Certifications
Personal Development
HomeLab Environment
- Long-term maintenance of a clustered Proxmox virtual environment with high availability behind a secured VLAN
- Deployment of hardened rootless Podman containers with user namespaces behind a reverse proxy with SSL
Skills